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Rates & Pricing

How to Raise Your Rates Without Losing Good Clients

Rate increases are business updates, not personal apologies.

Published shield-check11 min read

When to raise

  • Same rate 12+ months while costs up
  • Scope grew but price did not
  • You turn down work because full
  • New clients pay more already

Run rate calculator first.


Email template

Script

Hi [name],

I value our work together. Starting [date], my rate moves from [old] to [new] for [scope summary]. Quality and rhythm stay the same.

If you want to adjust scope instead, I can send options. Please reply by [date] so I can update billing.

Thank you, [name]

No five-paragraph sorry story.


RAISE steps

  • Run floor math
  • Announce 30 days ahead
  • Inform value delivered (optional one line)
  • Set firm start date
  • Expect yes, no, or negotiate scope

If they say no

ResponseYour move
YesUpdate invoice
Negotiate scopeSmaller package at old or new rate
NoEnd kindly at period end
GhostFollow up once, then offboard

Losing cheap client opens slot for right client.

See also how to quote VA rate.


Common mistakes

MistakeFix
Surprise raise on invoiceNotice first
Apology spiralShort factual
Raise without cap reviewScope plus rate
Never raisingQuiet pay cut yearly

How Salag helps

Move safer. Not faster.

In short

Raising rates is a business update, not begging forgiveness.

Give 30 days notice. State new rate and start date. Same work quality. Good clients often stay. Wrong clients leave. Both OK.

Common questions

Raising rates is a business update, not begging forgiveness. Give 30 days notice. State new rate and start date. Same work quality. Good clients often stay. Wrong clients leave. Both OK.

Know your PHP floor and market rate. Raise on new clients first, then give existing clients 30 days notice.

Calm email: new rate, start date, same quality. No long apology.

Retainer agreement can include annual review clause. Makes raise expected.

Offer smaller scope at old rate or full scope at new rate. Not permanent discount.

Run numbers, Announce early, Inform value, Set date, Expect some no.

If client accepts raise but adds scope silently, send scope recap same day.

Yes. Rate change email plus reply is record.

Rate calculator for floor and target.

Rate calculator, scope doc, calendar for effective date.

Fifteen minutes to draft notice email.

Retainers: notice on renewal. Projects: new quote for next phase.

Finish agreed period at old rate, then new rate or offboard.